The largest selection of designs on the web! * If we don't have it, we will make it! * Free US shipping out of the Mitten State with all $25+ orders!

Exchanges & Returns

Please note, we are a small social enterprise based out of Kathmandu, Nepal.  We put most of our resources into our art and have part-time assistance with admin.  We promise to answer all emails in the order in which they are received.  You can typically expect to hear back from us within 48 hours on regular business days.

We guarantee the quality of all our bracelets at Lotus Sky. In the unlikely event that you receive a bracelet you are not 100% happy with, we accept returns and exchanges.   Please reach out to us via email within 14 days of purchase in order to request an exchange or return.  Please contact our Creative Director, Sarah, at sarah@lotusskyjewelry.com.


Returns on domestic orders: You will be responsible for all shipping costs to mail the package back to us. If you choose, we can provide you with a return label, but return costs will be deducted from the refund amount.  Once we receive your return, you will be refunded the original cost of the items, less  shipping.  Returns are typically processed by Erin, our one-woman shipper in Michigan, within 2 business days.

Exchanges on domestic orders: We charge a $6.00 handling fee for orders that are exchanged. This $6 covers Erin's time restocking your return and the cost of shipping out a new item.

Returns on international orders:  You will be responsible for all shipping costs to mail the package back to us.  Once we receive your return, you will be refunded the original cost of the items, less shipping.  Returns are typically processed by Erin, our one-woman shipper in Michigan, within 2 business days.


Sale items and custom bracelets are final and are not eligible for returns or exchanges.

 

Have More Questions? 
Contact our Creative Director via email: 
sarah@lotusskyjewelry.com

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