Exchanges & Returns
Please note, we are a small social enterprise based out of Kathmandu, Nepal. We put most of our resources into our art and have part-time assistance with admin. We answer all emails in the order in which they are received. You can typically expect to hear back from us within 48 hours on regular business days.
We guarantee the quality of all our bracelets at Lotus Sky. Our bracelets carry a lifetime guarantee with normal wear. In the unlikely event that you receive a bracelet that is broken or damaged in transit, we accept returns and exchanges. Please reach out to us via email within 3 days of receipt in order to request an exchange or return. Please contact our Creative Director, Sarah, at firstname.lastname@example.org.
Returns: All sales are final unless you receive an incorrect item or a piece that is broken or damaged in transit. Please reach out to email@example.com if you believe you qualify for a return. Returns are typically processed by Erin, our one-woman shipper in Michigan, within 2 business days upon receipt. Returns are to be shipped to the following address once you have contacted us:
Lotus Sky Returns
1848 Tower Street
Flint, MI 48503
Exchanges on domestic orders: We charge a $6.00 handling fee for orders that are exchanged. This $6 covers Erin's time restocking your return and the cost of shipping out your new selection.
Exchanges on international orders: You will be responsible for all shipping costs to mail the package back to us. Once we receive your exchange, we will send you a checkout link for shipping and we will email you tracking.
Sale items and custom bracelets are final and are not eligible for returns or exchanges.
Custom bracelets means customized size requests, special orders, custom designs.
All sales are final. However, we understand that sometimes the moment after you order, you see your new favorite bracelet pop up on the site and want to modify your order. Please reach out to us at firstname.lastname@example.org ASAP and we will do our best to adjust your order before Erin pulls it to be shipped.
Have More Questions?
Contact our Creative Director via email: